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 TIP #208   This tip was sent on the week: May 10th- May 16th 2009
 

Tip #208 - How to Download New Update 5.3

This Tip applies to all Word Magic products

As you all know by now, our newest Update 5.3 is ‘up for grabs’, free for our 5.0, 5.1 and 5.2 registered users. Following are instructions on how to download; there are two ways in which to do this, please select the one that is best for you:

Method 1:

Check for UpdatesGo to Help, in the upper toolbar, and select Check for Updates.

IMPORTANT NOTE: Please be sure to have all Word Magic and Office programs (Word, Excel, Powerpoint and Outlook) closed to install the updates properly!

If you get a "Login Incorrect" error trying to update, please download the wmupdater.exe file again from this link and replace the old file under C:\Program Files\Word Magic Software\[Version Number]\Programs. Then you can check for updates again.

Sometimes the server may be too overloaded, and you may get a message saying: “Error Downloading File.” If this happens, go to the next method.

Method 2:

Go to Control Panel, in your computer’s start menu, and select Add/Remove Programs. When the list of available programs displays, select Word Magic Products and click on Remove. It is recommended that you remove the Word Magic Software folder before installing this new version. The folder is usually under c:\Program Files.

IMPORTANT NOTE: If the system asks you if you want to inactivate the program, tell it to SKIP THIS STEP. If you follow these simple instructions, you should not have any trouble downloading our newest update; nevertheless, you can contact us at support@wordmagicsoft.com.

Possible problems with Microsoft Outlook plugin:

It may be possible that you get the following error message "Add-in has triggered an Unspecified Exception Error". This error can be fixed carrying out the following steps:

  • Restart your computer

  • Please make sure all Microsoft Office programs are closed (we recommend restarting your computer before following these steps)

  • Go to the system command line (Start | Run | cmd and press enter)

  • Type: cd\Program Files\Word Magic Software\5.3\Programs and press enter

  • Type: regsvr32 –u wmofficeplugins.dll and press enter

  • Type: regsvr32 wmofficeplugins.dll and press enter

Load your Microsoft Office programs. They should be working fine now.

 
     
 
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